Touhy Animal Hospital logo

Phone: (972) 668-5372
Address: 2831 Eldorado Pkwy #105, Frisco, TX 75033

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Our Policies

Our Policies

Hospital Policies

A dog lying in the grass with a ball

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment, however, walk-ins are welcome. Emergency cases shall always receive top priority, which is why occasional appointment delays are inevitable. Please realize that we sincerely attempt to see each client on time.

Online appointment requests for checkups, boarding, and grooming can be made from the website. We receive those requests as emails and will call or email you back as soon as possible. However, if you do not get a prompt response within a few hours, please do not hesitate to call us at 972-668-5372 to confirm the appointment.

For your convenience, “drop-off” appointments are available; a “drop-off” means that you could bring your pet at a time that works for you and leave them with us for a couple of hours. Usually, we will ask you to drop off your pet sometime in the morning so that our doctors can examine the patient between appointments or at a time solely reserved for admitted patients. Once the doctor is done, he will call you to review the diagnosis and provide you with discharge instructions.

Leash/Carrier Policy

For the safety of all animals in our care, we require that all vaccinations be updated. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that all pets be placed on a leash or in pet carriers before entering the waiting room.

Rabies Policy

State law dictates that all dogs and cats must be up to date on their rabies vaccines. This is to protect all people they may encounter. Even if we’ve never seen your pet and are only doing a nail trim, they must have proof of rabies vaccination for us to handle your pet.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept debit cards and most major credit cards such as Visa, MasterCard, Discover, Care Credit, American Express, and cash.

Payment Options

  1. Payment is expected when services are rendered. To focus on our patients’ needs, customer service, and minimizing costs, we do not bill.
  2. We accept debit cards, credit cards (Visa, Mastercard, Discover, American Express), and cash. The owner of the card must sign all cards.
  3. When unexpected illness strikes a pet, unexpected expense also strikes. Eldorado Pet Hospital understands this and can make some special arrangements through the CareCredit program. It takes just 5 minutes to complete an application and will allow you to break down your payment into 6 monthly installments. You can either apply at our hospital, where we’ll call in your application over the phone for immediate approval, or apply yourself online at: www.CareCredit.com.

Highlights of the CareCredit program:

  • Low Monthly Payments (3% of the Total Balance)
  • Interest-Free For 6 Months
  • Determine Approval in a Few Minutes
  • No Annual Fee

Insurance For Your Pets

Another popular option for your family and pet is insurance coverage. To learn more, please visit the following pet insurance websites . . .

Grooming Policy

We understand that you cannot always groom your pet at home. In order to provide the best veterinary care and protect both your pet and our hospitalized pets, we have very strict grooming policies.

Vaccines: Your pet must be up to date on all required vaccines as seen below. These will not only protect your pet but will prevent the spread of disease both to and from your pet while your pet is staying with us. If your pet is starting these vaccines for the first time, they must have the first vaccine on board a minimum of 3 weeks prior to grooming.

Rabies: All ferrets, dogs, and cats must have a valid rabies vaccine as required by law. If your vaccine was performed elsewhere, we require a rabies certificate or medical records from your prior veterinarian. A rabies tag is not considered legal proof of rabies, so we need the paper verification to back this up. Rabies is given once, then a year later, then every 3 years.

Distemper: All ferrets, dogs, and cats must have a current distemper vaccine. Distemper is a cocktail of vaccines that protect your pets. In dogs and ferrets, the vaccine protects against hepatitis or adenovirus, parvovirus, parainfluenza virus, and sometimes leptospirosis. In cats, the vaccine protects against panleukopenia, feline viral rhinotracheitis, calicivirus, and coronavirus. All of these diseases can be potentially fatal and are highly contagious, especially in a kennel situation. Distemper is given as a series of vaccines, depending on age, two or three times 3-4 weeks apart, then a year later, then every 3 years.

Canine Influenza Virus: A new and emerging potentially fatal respiratory disease of kenneled animals. This disease is highly contagious. This vaccine does not always prevent the disease but makes the symptoms milder if the disease is acquired. CIV is given as a series of 2 vaccines 2-4 weeks apart, then yearly. This vaccine is protective 1 week after the 2nd vaccine.

Bordetella: Also known as “kennel cough,” it causes a very chronic and difficult to control cough. This disease is highly contagious. Bordetella is given yearly.

Flea Test: A flea comb will be used on your pet to determine the presence of fleas or flea dirt (flea excrement). If these are seen, a dose of oral flea medication will be given to your pet to control the spread of fleas to the other pets in the hospital. We are very aware of how sneaky these parasites can be!

Boarding Policy

Vaccines: Your pet must be up to date on all required vaccines as seen below. These will not only protect your pet but will prevent the spread of disease both to and from your pet while your pet is staying with us. If your pet is starting these vaccines for the first time, they must have the first vaccine on board a minimum of 3 weeks prior to boarding.

Rabies: All ferrets, dogs, and cats must have a valid rabies vaccine as required by law. If your vaccine was performed elsewhere, we require a rabies certificate or medical records from your prior veterinarian. A rabies tag is not considered legal proof of rabies, so we need to have the paper verification to back this up. Rabies is given once, then a year later, then every 3 years.

Distemper: All ferrets, dogs, and cats must have a current distemper vaccine. Distemper is a cocktail of vaccines that protect your pets. In dogs and ferrets, the vaccine protects against hepatitis or adenovirus, parvovirus, parainfluenza virus, and sometimes leptospirosis. In cats, the vaccine protects against panleukopenia, feline viral rhinotracheitis, calicivirus, and coronavirus. All of these diseases can be potentially fatal and are highly contagious, especially in a kennel situation. Distemper is given as a series of vaccines, depending on age, two or three times 3-4 weeks apart, then a year later, then every 3 years.

Canine Influenza Virus: A new and emerging potentially fatal respiratory disease of kenneled animals. This disease is highly contagious. This vaccine does not always prevent the disease but makes the symptoms milder if the disease is acquired. CIV is given as a series of 2 vaccines 2-4 weeks apart, then yearly. This vaccine is protective 1 week after the 2nd vaccine.

Bordetella: Also known as “kennel cough,” it causes a very chronic and difficult to control cough. This disease is highly contagious. Bordetella is given yearly.

Routine Tests: Your pet may be carrying parasites or other contagious diseases that could be transmitted to other pets or people. Because of these risks, the following are required.

Fecal Exam: A negative fecal exam within the last 6 months. All pets may pick up parasites at any point in their lives, especially through fecal to oral contamination. To minimize the risk to other pets, we will perform this test if not done within the last 6 months and treat it if necessary.

Heartworm Test: A negative heartworm test within the last 12 months. Heartworm is carried by mosquitoes, and both dogs and cats can be carriers of the heartworm parasite.

Feline Leukemia/Feline Immunodeficiency Virus/Heartworm Test: A negative FeLV/FIV test within the last 12 months. Leukemia, especially, is easily transmitted by inanimate objects. Heartworm is carried by mosquitoes.

Flea Test: A flea comb will be used on your pet to determine the presence of fleas or flea dirt (flea excrement). If these are seen, a dose of oral and topical flea medication will be given to your pet to control the spread of fleas to the other pets in the hospital. We are very aware of how sneaky these parasites can be!